Click one of these videos to level up your Assertiveness skills now!
Why You Need to Learn How to Handle Conflict the RIGHT Way
Good leaders understand that in order to be an effective manager, your employees don’t have to like you. But they do have to respect you, and they won’t respect you if you’re a doormat that lets everyone walk all over you. Nor will they respect you if you’re an authoritarian jerk who walks all over everyone else.
Reading Body Language: Proxemics
Proxemics is the study of personal space, and how it affects the people communicate and assertive themselves. In this lesson, Glenn explains the four zones of personal space as defined by anthropologist Edward Hall and how to use them to your advantage when having difficult conversations with employees, and even irate customers.
Why You Shouldn’t Feel Guilt for Getting Your Way
When two people in a peer-to-peer relationship like a marriage want different things and a win-win scenario isn’t possible, compromise is important. But there are times when neither is an option, and one person will get everything they want while the other will get nothing. In this lesson, Glenn addresses whether you should feel guilty if you’re the one that gets everything.
When You Have a Moral Obligation to Face Conflict
Even if you’d prefer to avoid conflict and can do so without hurting your own credibility, sometimes you have a moral imperative to step up for others. In this example, Glenn tells the story of a soldier who risked his own career to do the right thing, even though he was told not to by his superiors in the U.S. Army.