Ever notice how much you get accomplished the day before you leave for vacation? In this video, Glenn explains why it’s the most powerful principle of time management.

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Dear Glenn, We had an employee who tried to commit suicide via drug overdose and was involuntarily committed for a week. We terminated her position with our company. Legal counsel is telling me we should not have done that because suicide is sign of mental illness and mental illness is protected under the ADA. Is

Can We Fire an Employee for Attempting Suicide? Read More »

Dear Glenn, I have an employee who is a very competent worker. The problem is her mouth. She continually complains to co-workers about her workload or her immediate supervisor, or me, or the owner. She likes to compare her previous employer to us and tell everyone what a great job that was. Everybody is entitled

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Dear Glenn, I have a really nice girl working for me but she has a very serious punctuality problem. She has worked for me for 5 months and is still in her probationary period. I have talked with her 4 times. It’s always one excuse after another. I even changed her start time from 8

I’m Losing Credibility With My Employees Read More »

Dear Glenn, We have a former employee who failed a drug test. She said she wanted to quit because if other employees found out, she would be embarrassed. We filled out a final release form stating why she wanted to quit and she signed it. She then filed for unemployment benefits. We explained the reason

Employee Failed Drug Test and Filed for Unemployment Benefits Read More »

Dear Glenn, I have a salesperson who believes that she is invaluable to our operation and behaves like a princess. The problem is that her performance is mediocre at best. She brings in an average amount of business by maintaining previously established accounts. I realize a salesperson’s ego is important and do not want to

How Do I Confront Emotionally Charged People? Read More »

Dear Glenn, I’ve been getting your newsletter for a while but attended one of your seminars for the first time last week. You mentioned that you’re not a big fan of peer to peer evaluations. Why is that? Greg in Minnesota

Why Are Peer-to-Peer Reviews a Bad Idea? Read More »

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