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My Employees Are Complaining That They Have Too Much to Do

Dear Glenn,

I own a lawn care company with 18 employees and 9 trucks. I’m beginning to hear my employees chatting about having too much work, their customers are complaining about weeds, and they don’t like having to go back and retreat the lawns. Even a new employee (less than 60 days) has started to complain because everyone else does. I have come to realize one of my techs is the instigator. What can I do to get the morale back up?

Concerned in Mississippi

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